Frequently Asked Questions

Everything you need to know about your BlackBlue experience.

What is the standard shipping time for orders?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We accept returns within 30 days of purchase for items in their original condition with tags attached. Please note that sale items are eligible for store credit only.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Are your materials sustainably sourced?

At BlackBlue, we prioritize quality and ethics. 80% of our current collection is made from organic cotton, recycled polyester, or ethically sourced wool, and we aim to reach 100% by 2025.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to follow your package's journey.